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Return Policy

We unusually receive compliments about the prints we do, but In the unlikely event you’re unhappy with your product please follow these instructions to lodge return/refund claim:

Email us at info@tshirtvilladoha.com with;

  • The date of your purchase

  • Your order number

  • What you would like to return

  • Why you want to return it.

Once received we will look into that and will try our best to resolve the problem soon.

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What can be returned / not returned

  • Only Items that are faulty/damaged or have a faulty print may only be returned.

  • No returns are accepted after 14 days of receipt of purchase.

  • We do not accept items that have noticeable wear or makeup stains.

  • Returns must also comply with our user agreement.

  • We do not refund or exchange for change of mind, errors in approved proofs, shipping or stock delays or if the customer chooses the wrong garment size. # Note: sizing measurements online are within + -2 cm, anything outside of this is faulty.

  • Garment Printing reserves the right to decide about the best possible printing method to suit customer artwork and fabric of product ordered.

 

Delivery time frames

We guarantee our processing and printing time frames on our orders, but in the unlikely event that there is an error due to the courier or Post, we cannot take responsibility, but in this rare instance, we can refund your shipping costs in full.

If you order a rush express order and your location is rural, international or not covered by the QATAR & UAE Post Network then we can not take responsibility for shipping time frames.

Please contact us so we can look after you, well before your due date. We want you to receive your garments on time and are only a phone call or an email away.

 

Washing Instructions

  • Cold Water

  • Gentle cycle

  • Wash inside out

  • Do not tumble Dry

  • Dry in shade

 

Garments will not shrink if the correct washing guidelines on the t-shirt labels are followed; if you believe the garment was washed correctly please send us an email following our return instructions.

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Online orders or orders where you upload your own artwork

Garment Printing takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

  • Spelling, punctuation or grammatical errors made by the customer.

  • Mistakes that the client has approved after being sent a proof*

  • If the artwork you as a client upload is low quality and results in a poor print

  • 10% difference in design printing colors & size

  • 10% difference in the actual garment colors

  • Errors in user-selected options such as product type or size. *Please use our size guide for measurements or email us for advice.

  • Garment shrinkage in the wash

  • Courier delivery 

Garment Printing is not responsible for checking or modifying your artwork if you upload it directly to the site; to make changes such as; color changes, background removal or design work. Please email design@tshirtvilla.com or contact

+ 974 31 40 65 12 for (Qatar) & +971 52 652 96 00 (UAE) to discuss artwork before uploading your image to our designer.

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Wholesale, Screen printing & Embroidery Orders

All orders placed over the phone, email or in-person are subject to the same return procedure and also the Proof Approval Disclaimer.

Proof Approval Disclaimer:

Verbal agreement, payment of an invoice or emailing a reply with approval constitutes authority to proceed.  Clients are requested to check thoroughly before approving. We have taken the utmost care creating your artwork, however, we are not liable for client error.  Due to the production process, colors, position, size & scale are indicative only. Artwork & concepts remain property of the Garment Printing  They must not be adapted or communicated to third parties or in any way used without our expressed permission.

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Shipping Policies

Garment Printing's standard delivery time is 7 business days.

We provide two types of rush order services (selected items only) wherein the customer can choose to have their item dispatched from us via our overnight service or our 3-day express service.

Overnight Rush Orders placed with Garment Printing before 08.00 am on a given day will be dispatched the same day and arrive on the next business day if your location is within the Post Network. Orders placed after 8.00 am on T-Shirt Villa’s overnight service will be shipped out the following day. The 3-day express service will be shipped out 3 business days following the date that the order was made. We are not held responsible for any technical problems or freight carrier delays on deliveries of goods. Garment Printing provides tracking numbers on all purchases. Once Garment Printing has shipped we are not liable for any loss or damage of goods in transit from any transportation service such as Qatar & UAE Couriers Please.

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